Shipping and Delivery Policy
Delivery areas, times, charges and what happens with failed or damaged deliveries, for an e-commerce business shipping inside the UAE and abroad.
- 01Your business
- 02Delivery
- 03Problems
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About this document
What it is for, what UAE law expects and when to ask a lawyer instead.
Why you need one
Delivery promises are the most common source of e-commerce complaints. A published policy sets expectations on time, cost and responsibility for the parcel, and supports your position with payment providers.
What it covers
Areas served, delivery times, charges and free-delivery thresholds, international duties, failed deliveries, damage claims and cash on delivery.
When you need a lawyer
Dangerous goods, temperature-controlled items or your own delivery fleet raise licensing and insurance questions.
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