Return and Refund Policy
A clear returns, exchange and refund policy for an online or retail business in the UAE, aligned with the Consumer Protection Law.
- 01Your business
- 02Returns
- 03Refunds
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About this document
What it is for, what UAE law expects and when to ask a lawyer instead.
Why you need one
UAE Federal Law No. 15 of 2020 on Consumer Protection gives buyers rights to repair, replacement or refund for defective goods, and the Ministry of Economy expects online sellers to publish their returns terms. A clear policy cuts disputes and chargebacks.
What it covers
Return window, condition of goods, exclusions, who pays shipping, how and when refunds are made, and faulty-goods handling.
When you need a lawyer
Cross-border sales, subscriptions with cooling-off rights, or regulated goods (medicines, supplements) need tailored wording.
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